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Editorial DeskIntegrating mobile marketing and PR

Published: 9 February 2010

By Kerryn Le Cordeur Mobile marketing has been embraced recently. It has been a much debated topic because PR agencies are uncertain of where it should fit into their campaigns, and the benefits of including it. Incorporating mobile marketing into the PR mix has, however, transitioned from the underdog to making significant waves in the industry.


Integrating mobile marketing and PR
By Kerryn Le Cordeur

Mobile marketing may not be an entirely new concept, but it is certainly one that has been embraced recently, which makes sense considering the 37-million mobile users in South Africa alone, compared to just 6.5-million unique web users, and especially with the recent upsurge of interest in smart phones. It has also been a much debated topic in the sense that public relations agencies are uncertain of where mobile marketing should fit into their clients’ campaigns and the benefits of including a mobile component in a campaign. The concept of incorporating mobile marketing into the PR mix has, however, transitioned from the underdog to making significant waves in the industry.

Valerie Christopherson, MD of Global Results Communications, notes that companies that embrace mobile marketing are generally those that are growing today, despite the economic climate and the tightening of marketing and PR budgets. While one of the cornerstones of a strong agency remains its relationships with the media, it must now also extend into the world of social media and mobile marketing, so that target markets can be reached through interactive web and mobile channels. Christopherson feels that mobile marketing is a vital component of PR 2.0, opening a window of opportunity for PR practitioners to generate awareness on a targeted, yet large, scale, while bringing about real-time reporting enhanced with reader engagement. It provides for a more viral; social; and more personal means to capture awareness within a very specific audience. “Mobile marketing connects businesses and customers during the right time at the right place with the right message,” says myMobworld’s Alexander Gregori Alexander Gregori. It also offers a more intimate level of connection, with a more immediate consumer reaction, which allows you to implement well-targeted campaigns, connecting with the consumer whenever and wherever they are, because of the personal, ‘always on’ nature of mobile handsets.

UK PR company, Mulberry Marketing Communications, was one of the first PR consultancies to launch a mobile site in 2007, in order to expand on and further demonstrate its new media offerings. Mulberry CEO, Chris Klopper, commented that: “New media is becoming increasingly important in the current climate in the UK and abroad. Even the internet itself is expanding into new areas with the revolution of Web 2.0, and people are going online more often and from more places, so it is essential that the PR industry adapts to these changes.”

However, it is important to consider that mobile does not replace more traditional PR activities, but rather augments and strengthens these. Also, agencies need to understand the mechanics of various mobile technologies; how they are best deployed; and how they bridge the online and offline world for consumers.

So, the question is, how do companies better understand the mobile world, and how do they leverage it? SMS messaging has become a method of interactive PR and marketing, as evidenced through the continued popularity of campaigns centred on reaching a direct demographic or audience. Mobile marketing can also be incorporated into PR programmes on a basic level by sending invitations to press conferences on a mobile platform; distributing news through a mobi site or by sending SMSes based on consumers’ predetermined preferences, as Newsclip’s ViaMobile offers; or hosting ‘mobilenars’ with the use of mobile video/streaming. Value can also be offered through product or service enhancements; reminders; contests; requested information; entertainment; or discounts, all provided through the mobile platform. It is about building and nurturing relationships through the use of appropriate tools.

Of course, the elements should be based on a journalist’s opt-in permission to avoid any intrusive behaviour, which could be counterproductive to the PR campaign. Gregori warns that the invasion of privacy and sending out irrelevant messages is irresponsible when it comes to mobile marketing, which is meant, rather, to build quality leads and promote meaningful engagement. The opt-in function also means that consumers receiving your messages want to do so, meaning that your campaign will be more effective.

The very nature of public relations is that it should reach target audiences through the medium in which they communicate in order to disseminate a message about a brand that the consumer can relate to and wants to interact with. Making use of mobile marketing seems like an effective way to do this, what with the popularity of the medium worldwide, and the opportunity it presents to engage with identifiable target markets. What is your opinion of using this medium as part of PR campaigns? Leave your comments on our blog.

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The benefits of endorsement and sponsorship for ‘people; planet; and profit’

There is a growing trend towards embarking on CSI activity. MultiChoice, for example, has a variety of social responsibility programmes that train film-makers; care for orphaned and vulnerable children; and equip schools with computer technology and the internet, in order to “help those who have been disadvantaged to take that one step closer to achieving their dreams."


Putting people, planet and profit within reach
By Leigh Andrews

Added to this, Pick n Pay has launched a ‘grow the tree, grow the future’ initiative for Arbour Month, which plays on the fact that we now celebrate ‘days’ such as Heritage Day and Women’s Day for an entire week/ month. The initiative allows Pick n Pay consumers to purchase trees online or in store, or grow trees from seedlings. A print ad by Y&R adds that Pick n Pay consumers should “join by investing in the planet’s future, together – act today to change tomorrow.”

In so doing, MultiChoice and Pick n Pay are seen as 'doing good' for the community, and this bathes their reputations in a positive light, as they are seen as caring about more than just their bottom line – rather, the triple bottom line of ‘people; planet; and profit’. While there are PR agencies that exist purely to assist in this regard, running CSR initiatives for their clients, there's also a growing trend towards running these initiatives in-house, and as a result, many corporates are investing in the services of freelance PR professionals or starting up their own division to do so, sending their own messages to the media - not to be confused with marketing, which is another kettle of fish altogether. However, Newsclip Product Manager: mypressoffice, Karen van Zyl, clarifies that: “While traditionally, PR and marketing were seen as two completely different disciplines, both work towards achieving a common goal, just by using different means.”

This links to the now common practice of holding events and press conferences for clients, where members of the public get to meet the faces behind the initiatives they have heard about in the media. This can be seen as another intricate form of 'doing good' for society in that it serves the purpose of sharing information, such as at the quarterly Newsclip networking seminars.

Big companies also get their names noticed by sponsoring big events, such as Mini Cricket (which changed hands from Baker's to KFC earlier this year), and practically every big sporting event having Vodacom as a sponsor (Vodacom Durban July/ Super 14/ Blue Bulls/ Tries for Smiles campaign, anyone?) This may be easier for some companies than others, considering the enormous costs involved in fixing one's name to a high profile event - think of all the team jerseys, on-field sponsorship, and advertising budget involved. The SABC Education Baba Indaba is an example of one such association, where the Baba Indaba brand is being used to further promote the SABC’s strong drive toward promoting the importance of education across the country.

So, why go the sponsorship route? Firstly, it gives the event some of the prestige/ reputation of the corporate doing the sponsoring. Secondly, it adds to the prospectus of the client doing the event - so Vodacom is no longer merely seen as the country's largest mobile phone operator, but also in terms of its 'personality' as having a sporty, fun-loving side.

Sponsorship has a long history, and when celebrities get involved, it tends to overlap with concepts of brand recognition and association - think Trevor Noah, and instead of his stand-up comedy show on M-Net, you'll likely either link Cell C or Simba as secondary term (You can read more on this in our TotallyMAd Editorial Desk article this week).

Celebrity endorsement is a big factor in raising consumers’ awareness of brands. In a recent interview I conducted with Moira Gerszt, COO of The Smile Foundation, for COUP magazine, she explained that in conjunction with Orlando Pirates’ annual Soweto Cup and Corporate Challenge tournaments, it has made Smile Foundation the beneficiary for this event. Additionally, a team made up of Smile Foundation patients will play as the 'curtain raiser' game, and this will provide the Foundation with lots of exposure in the media. Gerszt adds that if a photographer snaps a picture of one of the children with a local celebrity such as Danny K, this is more likely to secure a spot on a social page in the papers than if it were just a photo of relative unknowns.

Celebrity sponsorship is thus a crucial element of the Foundation’s success, and is one of the most important aspects of securing positive PR, as it’s common knowledge that if you don’t have the budget for advertising (or a willing pro-bono sponsor), you have to make your PR ‘sing’ – and this has definitely been the case with the Smile Foundation.

What are your thoughts on the most effective use of PR? Which method is most guaranteed to get your message across to your intended audience? Please leave your thoughts on our blog.

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A wedding wonderland at this year’s Wedding Expo

On Sunday, 5 September, I attended the Wedding Expo 2010, held at the Dome in Northgate. The Expo provided a thoroughly relaxing and enjoyable day out, and was truly wedding heaven for those girls – including myself – who have been dreaming of their fairytale weddings since they were five-years-old.


By Lindsey Kin

Anything and everything ‘wedding fabulous’ was made available to attendees, such as catering and hiring; chocolate fountains; wedding planners; flowers; bonbonnieres; hair and beauty; invitation stationery; and honeymoon travel.

In terms of choosing a wedding gown, local or national, couture or hire; stalls and fashion shows were accessible. Ladies were treated to two fashion shows: ‘SA Designer Couture’; and ‘Imported and Ready-to-Wear Gowns’, with each fashion show running twice a day at different times. Gowns featuring in the shows could be seen on display afterwards – some even displayed on real-life mannequins. Designers who showcased their wedding best included Alexandra Knoxx; Gerald C; Jagadi Haute Couture; and my personal favourite, Viola Chan.

Finding the perfect wedding cake was no problem at all - some with a price tag of R320 000; those deciding on table settings could choose anything from crystal name plates to African beading. With so much to see, I had no idea where to start.

To capture those special moments, there were over 46 photographers and vidoegraphers to choose from; and to arrive in style on your wedding day, one could chose from a fancy Bentley GT Continental, or a beautiful golden Cinderella carriage.

For those who were seeking a wedding venue, there were so many to choose from, and from all parts of South Africa, such as Amazingwe Lodge in Pretoria; Bundu Country Lodge in Mpumalanga; Lythwood Lodge in Kwa-Zulu Natal; and Tres Jolie in Ruimsig, whose owner, Roland van Alphen, was very excited to share with Publicity Update that the wedding, conference and restaurant venue had just finished building its new chapel.

My highlight for the day, other than sharing this special experience with my mom, was trying on an absolutely stunning solitaire-setting engagement ring from African Romance. I have never ever seen anything sparkle so much, it was beautiful.

Just in case everything falls apart, there was even information for specialised divorce family and law attorneys available.

Advice to those who are planning a wedding anytime soon, all I can say is “save; save; save”. The Wedding Expo truly provided a ‘360` all you need to know about weddings’ experience for brides and grooms who are planning a wedding, as everything that one may need was made available under one roof.

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